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Terms of Service - P-Care Pharma & Eclinic

1. DEFINITIONS AND INTERPRETATION

"Service" means the online pharmacy and telemedicine services provided through our platform, including medicine delivery, online consultations, and health services.

"User" means any person accessing or using our services, including patients, customers, and healthcare providers.

"Prescription" means a valid medical prescription issued by a registered medical practitioner in India.

2. ACCEPTANCE OF TERMS

By accessing or using P-Care Pharma & Eclinic services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

3. ELIGIBILITY AND REGISTRATION

3.1 Age Requirement

Users must be at least 18 years of age. Minors may use our services only with parental consent and supervision.

3.2 Account Registration

  • Accurate information must be provided during registration
  • Users are responsible for maintaining account security
  • One person, one account policy strictly enforced
  • Immediate notification required for unauthorized access

3.3 Verification Process

We reserve the right to verify user identity and medical information before providing services.

4. SERVICES OFFERED

4.1 Online Pharmacy Services

  • Prescription medicine delivery (only with valid prescriptions)
  • Over-the-counter medicine and health products
  • Health and wellness products

4.2 Telemedicine Services

  • Online consultations with registered medical practitioners
  • Health monitoring and follow-up services
  • Digital prescription services (as per Indian telemedicine guidelines)

4.3 Prohibited Items

We do not sell:

  • Schedule X drugs or narcotics
  • Prescription medicines without valid prescriptions
  • Expired or counterfeit medicines
  • Any items prohibited under Indian law

5. USER OBLIGATIONS

5.1 Prescription Requirements

  • Valid prescriptions from registered Indian medical practitioners required
  • Prescriptions must not be older than 30 days
  • Digital prescriptions accepted as per telemedicine guidelines
  • No sharing or misuse of prescriptions

5.2 Accurate Information

Users must provide:

  • Correct personal and medical information
  • Valid contact details and delivery address
  • Accurate payment information

5.3 Responsible Use

  • Use services only for legitimate health purposes
  • No resale or commercial distribution of purchased medicines
  • Compliance with dosage and usage instructions
  • Immediate reporting of adverse reactions

6. PRIVACY AND DATA PROTECTION

6.1 Data Collection

We collect personal, medical, and transaction data necessary for service provision, in compliance with Indian data protection laws.

6.2 Data Storage

All data is stored securely within India as per regulatory requirements.

6.3 Data Sharing

Medical information may be shared with:

  • Consulting healthcare providers
  • Licensed pharmacists for prescription verification
  • Regulatory authorities when legally required

7. PRICING AND PAYMENT

7.1 Product Pricing

  • All prices displayed in Indian Rupees (INR)
  • Prices include applicable taxes unless stated otherwise
  • Right reserved to modify prices without prior notice

7.2 Payment Methods

We accept:

  • Credit/Debit Cards
  • UPI and Digital Wallets
  • Net Banking
  • Cash on Delivery (where available)

7.3 Payment Security

All transactions are secured using industry-standard encryption.

8. DELIVERY AND FULFILLMENT

8.1 Delivery Areas

Services available in licensed areas across India as per regulatory approvals.

8.2 Delivery Timeline

  • Standard delivery: 24-48 hours
  • Express delivery: Same day (where available)
  • Prescription verification may cause additional delays

8.3 Delivery Verification

Prescriptions and identity verification required at delivery for prescription medicines.

9. QUALITY ASSURANCE

9.1 Product Authenticity

All medicines sourced from licensed manufacturers and distributors.

9.2 Storage and Handling

Temperature-controlled storage and cold chain maintenance for sensitive medicines.

9.3 Pharmacist Supervision

All dispensing activities supervised by registered pharmacists as required by law.

10. LIMITATION OF LIABILITY

10.1 Service Limitations

  • We provide technology platform services only
  • Medical consultations are provided by independent healthcare providers
  • No guarantee of specific medical outcomes

10.2 Liability Cap

Our liability limited to the value of products or services purchased.

11. INTELLECTUAL PROPERTY

All content, trademarks, and intellectual property on our platform are protected by applicable laws.

12. REGULATORY COMPLIANCE

12.1 Licenses and Registrations

We maintain all required licenses including:

  • CDSCO registration for e-pharmacy operations
  • State drug licenses for operational areas
  • Registered pharmacist supervision

12.2 Regulatory Changes

Terms may be updated to reflect regulatory changes. Continued use constitutes acceptance of updated terms.

13. DISPUTE RESOLUTION

13.1 Grievance Redressal

24/7 customer support available for complaint resolution.

13.2 Escalation Process

Unresolved complaints escalated to senior management within 48 hours.

13.3 Jurisdiction

All disputes subject to Indian laws and courts in [Your City] jurisdiction.

14. TERMINATION

We reserve the right to suspend or terminate accounts for:

  • Violation of terms of service
  • Fraudulent activities
  • Misuse of prescriptions
  • Non-compliance with applicable laws

15. UPDATES TO TERMS

These terms may be updated periodically. Users will be notified of material changes through registered email or platform notifications.

16. CONTACT INFORMATION

For questions regarding these terms:

These terms are governed by Indian laws and regulations including the Drugs and Cosmetics Act 1940, Information Technology Act 2000, and applicable telemedicine guidelines.